If this was a game of Risk Need A Part would be well on its way to world domination.
It seems that when people from all over the world can’t find parts for their appliances locally they turn to Need A Part in little New Zealand in the far corner of the world.
It always strikes me as strange when we get an order coming through from Australia as a lot of our stock shares that origin. We have had sales from many countries over the last few months since we altered our checkout to allow customers outside of Australia and New Zealand to purchase.
So far we have dispatched orders to:
- Cook Islands
- Hong Kong
- New Caledonia
- New Zealand
- Papua New Guinea
- South Africa
- United Arab Emirates
- United Kingdom
- United States of America
In our office it is often said that “you can’t sell something you don’t have”. Exporting our products has shown us many people are happy to wait up to 10 days delivery if they know they can get what they are looking for.
Jared & Andy (front) with the delegation from NZ Post
Last Tuesday a delegation of NZ Post executives visited our Need A Part offices in Wellington to see our implementation of some of the NZ Post APIs and get a feel for the needs of a growing distribution business.
Andy and I are often saying that we are more a tech company than we are just another e-commerce retailer. Flexible software is at the core of Need A Part’s business model. We spend a large amount of our time working on our existing software or creating new software in order to make spare parts and consumables easy for our customers, suppliers and NZ retailers.
NZ Post has a dedication to systems and software that support their customers, so it has been a natural choice to use NZ Post as our parcel carrier.
“Need A Part is privileged to work closely with NZ Post as our business grows and requirements change.”
To be honest we were only expecting a couple of people so when there were 9 of us crammed in to our small office it was fairly exciting. We spent 10 minutes talking about our custom software and how we operate, and another 30 minutes answering questions. All of the questions that they asked us really focused on what can they do better to improve their service for Need A Part and similar small operators.
Our suggestions included making more data available in their APIs, expanding delivery options, third party logistics designed for small consignments and improving the systems that their customer service staff have access to.
Need A Part is privileged to work closely with NZ Post as our business grows and requirements change. Thanks to the team that visited. You are always welcome to call on us.
Pictured left to right:
- Ashley Smout, Chief Operating Officer, Mail and Communications, NZ Post
- Paul Trotman, Chief Operating Officer, ECL
- Mike Stewart, GM Business Performance and Optimisation, ECL Corporate Support
- Jo Avenell, Group General Manager People & Capability
- Matt Reddish, Solution Integration Specialist, Customer Solutions Marketing and Strategy
- Janet Selwood, Group Executive Manager, CEO’s Office
Not Pictured (Photographer):
- Rob Holmes, Head of Online, NZ Post
Today team Need A Part is super excited that some NZ Post executives are visiting our offices to see how we implement the NZ Post API’s. Exciting times.
If you haven’t already read it, we featured on the NZ Post blog last year discussing how we implement their API’s both internally and on our customer site.
Today we will be talking with them about the potential that open API’s could have on their business model. Let you know how it goes.