Christmas Season 2016

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Happy Holidays

Over the holiday season our operations will be slightly different.

Dispatch

Our stock is managed by New Zealand Post’s third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched as normal up to Friday 23 December, and then on the following days:

  • Wednesday 28 December
  • Thursday 29 December
  • Friday 30 December
  • Wednesday 4 January
  • Thursday 5 January
  • Friday 6 January

Customer Support

Our customer care team is on holiday from Friday 23 December to Sunday 8 January, returning Monday 9 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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Christmas Season 2015

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Happy Holidays,

Over the holiday season our operations will be slightly different.

Dispatch

Our stock is managed by New Zealand Post’s third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched on the following days:

  • Monday 21 December
  • Tuesday 22 December
  • Wednesday 23 December
  • Thursday 24 December (Christmas Eve)
  • Tuesday 29 December
  • Wednesday 30 December
  • Thursday 31 December (News Year)
  • Tuesday 5 January

Customer Support

Our customer care team is on holiday from Thursday 24 December – Wednesday 6 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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How to change your espresso machine’s brew head seal

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Does your coffee machine leak around the brew head?

It is possibly time that you consider replacing the brew head seal on your machine. See our guide below and also a list of other things to check before replacing the seal.

Pro tip: Before you begin, turn your machine on and let it heat up. Once it has heated up turn off and unplug the machine, then follow the instructions. This will make it easier to unscrew the filter. #1 Remove the attachments (drip tray, water reservoir, filter handle … etc) #2 Turn the machine upside down #3 Unscrew the filter #4 Remove filter and the old seal #5 Wash the filter #6 Fit the new seal and put it back together

How to change your espresso machine’s brew head seal

Pro tip: Before you begin, turn your machine on and let it heat up. Once it has heated up turn off and unplug the machine, then follow the instructions. This will make it easier to unscrew the filter.

  1. Remove the attachments (drip tray, water reservoir, filter handle … etc)
  2. Turn the machine upside down
  3. Unscrew the filter
  4. Remove filter and the old seal
  5. Wash the filter
  6. Fit the new seal and put it back together

Things to check before replacing the seal

  1. Is your coffee ground to fine? this will create to much pressure in side the filter cup forcing the fluid out of the sides instead of the bottom
  2. Is your dual walled filter blocked? you can check this by fitting your dual walled filter cup to the machine, with out coffee in it. If your machine still leaks their is a blockage in between the filter cups two layers.
  3. Is your brew head collar worn down? When the filter and filter handle is securely fitted to you espresso machine, the handle should be positioned in the centre (or just past the centre, to the right). If your handle easily pulls to the extreme right it is likely that your brew head collar is worn down and needs to be replaced along with the seal. This can be a particularly involved solution; you may want to consider taking your machine to a espresso machine service agent.
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UPDATE #5: Delays expected for Breville, Kambrook and Philips parts

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The latest shipment of Breville, Kambrook and Phillips parts arrived to our warehouse on Monday evening and were processed on Tuesday. Most customers should have received their spare parts from these shipments by now.

There are still a few kinks to work out at the root but Breville have provided us with amazing service through a difficult time. I expect that we will be able to return to our normal service standard shortly.

Thanks for your ongoing patience.

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UPDATE #4: DELAYS EXPECTED FOR BREVILLE, KAMBROOK AND PHILIPS PARTS

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In March Breville told us to expect a short delay on all spare part order for Breville, Kambrook and Philips products due to a software upgrade in Australia. The delay has gone on much longer than expected and impacts all NZ businesses that have a spares service. It think we can almost see the light at the end of the tunnel, but I have been wrong about that in the past.

Shipment number two

Breville Australia have confirmed they are working on 8 of our purchase orders. These orders are being picked and prepared for dispatch in Sydney. Once these batch orders are delivered to our Auckland warehouse facility they will be broken into the smaller customer-sized orders and be shipped out to you.

Small spanner in the works

Nothing is straight forward at the moment. The Breville dispatch team is currently battling with an error that is barring them from dispatching our latest shipment. They are working to fix this ASAP and it seems that we have the highest priority.

I expect the below orders to be fulfilled on the next shipment from Breville Australia. It is possible that some of these item will not be supplied on the shipment. I am yet to get information on which products have actually been picked.

I will post another update once I have had confirmation of their dispatch from Breville.

Order

Product #

qty

20594

10130362

1

20628

10130280

1

20642

10080448

1

20654

10130254

1

20658

10070065

1

20659

10130242

1

20662

10130342

1

20675

10130019

1

20682

10130099

1

20718

10130120

2

20819

10080833

1

20825

10130397

1

20851

10130419

1

20865

10130402

1

20874

10130093

1

20875

10130176

1

20876

10080073

2

20878

10130328

1

20888

10080072

1

20896

10130039

1

20953

10130187

1

20959

10130838

4

20973

10130187

1

21010

10130402

1

21011

10130148

1

21018

10134097

1

21023

10070116

1

21029

10133993

1

21082

10131696

1

21084

10133272

1

21106

10130187

2

21114

10130203

1

21117

10081273

1

21238

10130207

1

21356

10135143

2

21360

10130356

1

21360

10130362

1

21435

10133436

1

21436

10130421

1

21450

10130148

1

21459

10130119

2

21483

10130839

1

21488

10133640

1

21501

10130148

1

21571

10130402

1

21617

10130040

1

21638

10130407

1

21645

10130062

1

21650

10134148

1

21653

10130902

1

21656

10130352

1

21730

10131591

1

21736

10080585

1

21740

10130177

1

21741

10133677

1

21753

10130368

1

21794

10130148

1

21798

10131255

1

21804

10132759

1

21810

10133583

1

21823

10130280

1

21825

10130416

1

21857

10133992

1

21881

10131257

1

21896

10080754

1

21971

10130128

1

21975

10133216

1

22000

10130132

1

22067

10130880

1

22080

10130108

1

22093

10130348

1

22094

10132126

1

22104

10080584

1

22106

10130366

1

22117

10130355

1

22213

10130402

1

22252

10081273

1

22413

10130105

1

22422

10130115

1

22428

10130005

1

22567

10130411

1

22568

10130148

1

22590

10130222

1

Wait my order is not listed??

Sorry about that. If your order does not appear on this list your items will be assigned to the next shipment. Please do contact me if you would like further assistance.

Thanks for you patience

Both myself and the team at Breville appreciate how patient you have been. The Breville software update has caused a bigger problem than they could have anticipated. Thank you so much for your patience to date.

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UPDATE #3: Delays expected for Breville, Kambrook and Philips parts

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Last week we received our most historic orders from Breville. Those orders were processed promptly and all of those parts should now be in our customers hands.

If you have not received your order yet, we have not forgotten you. The Australian warehouse is still catching up with the historic orders. I have been told by the team at Breville NZ that our next lot of orders will be dispatched later this week.

I wish I could be more specific about which orders will be arriving and when but unfortunately that information is not available. I will provide another update when I get confirmation that these parts are dispatched from Australia.

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UPDATE #2: Delays expected for Breville, Kambrook and Philips parts

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This Blog entry has an update here.

Hooray, our orders are coming

I have been in touch with Breville twice this week about the delays. Last night they solved the NZ spares problem and our orders should be arriving to Auckland in the next fortnight.

On Monday I asked Breville for an update. It turns out the NZ managing director had been in contact with Australia and had this information.

“There is a section in the Warehouse that has NZ spares that have been boxed up, labelled and are ready to go. The hold up has been with generating invoicing…

…I’m hoping that we can get these dispatched to you today.”

The problem is that their Warehouse manager went home sick that afternoon and was not able to resolve the issue before they left.

This morning I received the update that the Breville managing director was given last night.

“Looks like we are good to go on sending the spares to you…

I expect DHL will pick the spares up tomorrow”

So we are now under way! Our orders should arrive into our Auckland warehouse in the next fortnight. We will email you as soon as your order is dispatched from our warehouse.

 

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UPDATE #1: Delays expected for Breville, Kambrook and Philips parts

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This Blog entry has an update here.

Last month I wrote a blog entry informing our customers of delays that we were expecting to all Breville, Philips and Kambrook back orders. This delay is largely due to unexpected integration issues with the new distribution software for Australia and New Zealand.

Update #1

The good news is that we have an update which indicates our backorders will be processed soon!

The Australian distribution team is working through the back log of orders created during the software integration. They have focused on their domestic orders first and are at 250/1500.

They will plan to distribute New Zealand’s backorders early next week and will arrive in Auckland in the next fortnight.

The bad news is that we don’t know which orders will be distributed to us on this first shipment.

Again, I offer my apologies for the unexpected delay. When I have any further updates I will pass on the information to you. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.

Jared Tasker

Breville’s original message

This is the update that the Breville NZ call centre passed on from the Australian operations:

We are having very little joy at present. We have only shipped around 250 local orders (Australia) to date from a pool of 1500 and not touched any of yours yet (New Zealnd orders).

At this point we will have to stop the local orders to do yours which will happen in a day or 2. Your orders will take around 2 to 3 days to do from commencement to putting on a DHL vehicle so best I would expect delivery is the end of next week or early the week after.

We will continue to keep you updated as we hear more.

 

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Delays expected for Breville, Kambrook and Philips parts

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This Blog entry has an update here.

Initial delay

Last month Breville informed us that there would be delays on our spare parts order for Breville, Kambrook and Philips parts due to a software upgrade in Australia.

Breville expected this to to impact spare part deliveries in to New Zealand from approximately March 25 until April 13th.

Updated delay

Late last week Breville updated on progress of the software integration:

“Regrettably I must inform you that there are “significant teething issues” associated with the implementation of our Australian colleagues new computer system. So much so they have indicated that the resumption to any spare parts processing is unlikely until early May at the earliest.”

It is difficult for us to know whether the stock availability that we have quoted is accurate. Once the integration is complete Australia will likely fulfil their domestic orders first before sending out New Zealand orders. In a small number of case’s it is possible that your product may be put on back order.

Who is affected?

Orders

All customer orders for Breville, Kambrook, or Philips spare parts held in Australia (not held by Need A Part in Auckland) placed after March 20.

Enquiries

All Breville, Kambrook, or Philips Product enquiries after March 20.

Product notification delays

All Breville, Kambrook, or Philips products currently listed as out of stock.

What are we doing about it?

Unfortunately there is not much more that we can do except wait for more information and hope that the integration is complete by early May. Once we have an further updates we will pass on the information to you.

My sincerest apologies for the unexpected delay. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.

Jared Tasker

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Christmas Season 2014

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Happy Holidays,

Over the holiday season our operations will be slightly different.

Dispatch

We have recently migrated our stock to a third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched on the following days:

  • Monday 22 December
  • Tuesday 23 December
  • Wednesday 24 December (Christmas Eve)
  • Monday 29 December
  • Tuesday 30 December
  • Wednesday 31 December (News Year)

Customer Support

Our customer care team is on holiday from Wednesday 24 December – Tuesday 6 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

The toll free number (0508 633 327) and our email will be monitored for any urgent matters over this time.

 

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