COVID-19

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On Monday, in response to community transmission of COVID-19, our Prime Minister announced that New Zealand would increase the alert to level 3 then to level 4 after 48 hours.

Following the government’s announcement for all non-essential businesses to close, we have decided Need A Part will close all warehouse operations. This closure will come into effect on the afternoon of Wednesday, 25th March.

Order dispatching

All orders placed by noon, Wednesday 25th March, with stock available, will be dispatched promptly before close of business.

Backorders

At this stage, Need A Part’s warehouse operations will remain closed until the alert level is reduced to level 3, which is currently indicated for four weeks time. This will have an immediate effect on any backorders that we have not yet received.

If you have an order that is on backorder and wish to cancel, please reach out to our customer service team over email. We will investigate each case and work with you to find a solution. In cases where we can stop the arrival of stock from our supplier, we will be happy to refund you in full.

New Orders and Enquiries

Due to our inability to fulfill orders during alert level 4, we will suspend the ability for users to purchase products or lodge new spare part enquiries.

We will operate a small customer service team to support you with existing orders and enquiries whilst at alert level 4.

We thank you for your patience and understanding. These decisions have been seriously considered, and we believe that this is the right course of action. Our Prime Minister, Jacinda Ardern, said it best:

“It is not a decision that was taken lightly, but this is our best chance to slow the virus and to save lives. We are fighting an unprecedented global pandemic and it will take the collective effort of every single one of us doing the right thing to give us our best shot at curtailing community outbreak.”

Ka kite anō au i a koutou

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Christmas Season 2019

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Happy Holidays

Over the holiday season our operations will be slightly different.

Dispatch

Our warehouse team is taking a short break between Christmas and New Years. Which means that there will be delays on any order that have not been dispatched by Friday 20 December.

We will do everything in our power to get your order out within the quoted time frames.

Orders will be dispatched as normal up to Friday 20 December. Our warehouse will be closed on the following days:

  • Monday 23 December
  • Tuesday 24 December
  • Wednesday 25 December (Christmas Day)
  • Thursday 26 December (Boxing Day)
  • Friday 27 December
  • Saturday 28 December
  • Sunday 29 December
  • Monday 30 December
  • Tuesday 31 December (New Year’s Eve)
  • Wednesday 1 January (New Year’s Day)
  • Thursday 2 January (Day after New Year’s Day)
  • Friday 3 January
  • Saturday 4 January
  • Sunday 5 January

Customer Support

Our customer care team is on holiday from Saturday 21 December to Sunday 5 January, returning Monday 6 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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Christmas Season 2018

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Happy Holidays

Over the holiday season our operations will be slightly different.

Dispatch

Our warehouse team is taking a short break between Christmas and New Years. Which means that there will be delays on any order that have not been dispatched by Monday 24 December.

We will do everything in our power to get your order out within the quoted timeframes.

Orders will be dispatched as normal up to Monday 24 December. Our warehouse will be closed on the following days:

  • Tuesday 25 December (Christmas Day)
  • Wednesday 26 December (Boxing Day
  • Thursday 27 December
  • Friday 28 December
  • Saturday 29 December
  • Sunday 30 December
  • Monday 31 December (New Year’s Eve)
  • Tuesday 1 January (New Year’s Day)
  • Wednesday 2 January (Day after New Year’s day)

Customer Support

Our customer care team is on holiday from Saturday 22 December to Sunday 6 January, returning Monday 7 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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We are hiring Team members

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Position advertised

Team Member – Warehouse/Administration

Need A Part is a small company that makes it easy for people to find spare parts and accessories; keeping the appliances that they love up and running.

We set ambitious goals. We are working to reshape and improve people’s experience of after sales service. We think that people deserve to get prompt spare part service without the runaround.

The Opportunity

We are recruiting new team members in flexible permanent part-time roles (10-20 hours per week). Working primarily supporting inwards and outwards goods management with some responsibilities in customer service. Due to the flexible nature of the role, there are opportunities to take ownership of your workflow. This role is an excellent opportunity to work alongside one of the founders, be involved in all parts of a small business and contribute towards a positive work culture within the newly relocated Need a Part operations.

Key Responsibilities

  • Primarily warehouse and inventory management role
  • Inwards goods management: Receiving and labelling stock arriving into the warehouse
  • Outwards goods management: Picking and packing orders for customers
  • Meeting regular deadlines for couriers
  • Communicating with suppliers as required
  • Providing customer service

Who are you?

You’ll be a motivated self-starter with strengths in independent working, problem solving, communication and attention to detail. Your positive attitude and demonstrated computer literacy skills will stand you in good stead to pick up and learn new software and systems.

Experience with inventory systems, Excel and Slack will all be beneficial.

If you are looking for a challenging role that will give you room to grow and opportunities to learn as well as take on responsibility, apply today!

To apply please email a short introduction and an up to date CV to hire-me@needapart.co.nz.

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We are moving!

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Need A Part is moving to a new warehouse in Grafton, Auckland.

We are suspending warehouse operations between Wednesday and Friday while we work on this transition.

Orders placed after 2pm on Tuesday 16th January will not be dispatched until Monday 22nd January.

We apologise for the inconvenience, and hope that your appliance can hang on a little longer.

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Christmas Season 2017

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Happy Holidays

Over the holiday season our operations will be slightly different.

Dispatch

Our stock is managed by New Zealand Post’s third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched as normal up to Friday 22 December, and then on the following days:

  • Wednesday 27 December
  • Thursday 28 December
  • Friday 29 December
  • Wednesday 3 January
  • Thursday 4 January
  • Friday 5 January

Customer Support

Our customer care team is on holiday from Friday 22 December to Sunday 7 January, returning Monday 8 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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Christmas Season 2016

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Happy Holidays

Over the holiday season our operations will be slightly different.

Dispatch

Our stock is managed by New Zealand Post’s third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched as normal up to Friday 23 December, and then on the following days:

  • Wednesday 28 December
  • Thursday 29 December
  • Friday 30 December
  • Wednesday 4 January
  • Thursday 5 January
  • Friday 6 January

Customer Support

Our customer care team is on holiday from Friday 23 December to Sunday 8 January, returning Monday 9 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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Christmas Season 2015

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Happy Holidays,

Over the holiday season our operations will be slightly different.

Dispatch

Our stock is managed by New Zealand Post’s third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched on the following days:

  • Monday 21 December
  • Tuesday 22 December
  • Wednesday 23 December
  • Thursday 24 December (Christmas Eve)
  • Tuesday 29 December
  • Wednesday 30 December
  • Thursday 31 December (News Year)
  • Tuesday 5 January

Customer Support

Our customer care team is on holiday from Thursday 24 December – Wednesday 6 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

Our email will be monitored for any urgent matters over this time.

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How to change your espresso machine’s brew head seal

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Does your coffee machine leak around the brew head?

It is possibly time that you consider replacing the brew head seal on your machine. See our guide below and also a list of other things to check before replacing the seal.

Pro tip: Before you begin, turn your machine on and let it heat up. Once it has heated up turn off and unplug the machine, then follow the instructions. This will make it easier to unscrew the filter. #1 Remove the attachments (drip tray, water reservoir, filter handle … etc) #2 Turn the machine upside down #3 Unscrew the filter #4 Remove filter and the old seal #5 Wash the filter #6 Fit the new seal and put it back together

How to change your espresso machine’s brew head seal

Pro tip: Before you begin, turn your machine on and let it heat up. Once it has heated up turn off and unplug the machine, then follow the instructions. This will make it easier to unscrew the filter.

  1. Remove the attachments (drip tray, water reservoir, filter handle … etc)
  2. Turn the machine upside down
  3. Unscrew the filter
  4. Remove filter and the old seal
  5. Wash the filter
  6. Fit the new seal and put it back together

Things to check before replacing the seal

  1. Is your coffee ground to fine? this will create to much pressure in side the filter cup forcing the fluid out of the sides instead of the bottom
  2. Is your dual walled filter blocked? you can check this by fitting your dual walled filter cup to the machine, with out coffee in it. If your machine still leaks their is a blockage in between the filter cups two layers.
  3. Is your brew head collar worn down? When the filter and filter handle is securely fitted to you espresso machine, the handle should be positioned in the centre (or just past the centre, to the right). If your handle easily pulls to the extreme right it is likely that your brew head collar is worn down and needs to be replaced along with the seal. This can be a particularly involved solution; you may want to consider taking your machine to a espresso machine service agent.
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UPDATE #5: Delays expected for Breville, Kambrook and Philips parts

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The latest shipment of Breville, Kambrook and Phillips parts arrived to our warehouse on Monday evening and were processed on Tuesday. Most customers should have received their spare parts from these shipments by now.

There are still a few kinks to work out at the root but Breville have provided us with amazing service through a difficult time. I expect that we will be able to return to our normal service standard shortly.

Thanks for your ongoing patience.

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