Hooray, our orders are coming
I have been in touch with Breville twice this week about the delays. Last night they solved the NZ spares problem and our orders should be arriving to Auckland in the next fortnight.
On Monday I asked Breville for an update. It turns out the NZ managing director had been in contact with Australia and had this information.
“There is a section in the Warehouse that has NZ spares that have been boxed up, labelled and are ready to go. The hold up has been with generating invoicing…
…I’m hoping that we can get these dispatched to you today.”
The problem is that their Warehouse manager went home sick that afternoon and was not able to resolve the issue before they left.
This morning I received the update that the Breville managing director was given last night.
“Looks like we are good to go on sending the spares to you…
I expect DHL will pick the spares up tomorrow”
So we are now under way! Our orders should arrive into our Auckland warehouse in the next fortnight. We will email you as soon as your order is dispatched from our warehouse.