Last month I wrote a blog entry informing our customers of delays that we were expecting to all Breville, Philips and Kambrook back orders. This delay is largely due to unexpected integration issues with the new distribution software for Australia and New Zealand.
The good news is that we have an update which indicates our backorders will be processed soon!
The Australian distribution team is working through the back log of orders created during the software integration. They have focused on their domestic orders first and are at 250/1500.
They will plan to distribute New Zealand’s backorders early next week and will arrive in Auckland in the next fortnight.
The bad news is that we don’t know which orders will be distributed to us on this first shipment.
Again, I offer my apologies for the unexpected delay. When I have any further updates I will pass on the information to you. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.
Breville’s original message
This is the update that the Breville NZ call centre passed on from the Australian operations:
We are having very little joy at present. We have only shipped around 250 local orders (Australia) to date from a pool of 1500 and not touched any of yours yet (New Zealnd orders).
At this point we will have to stop the local orders to do yours which will happen in a day or 2. Your orders will take around 2 to 3 days to do from commencement to putting on a DHL vehicle so best I would expect delivery is the end of next week or early the week after.
We will continue to keep you updated as we hear more.