UPDATE #1: Delays expected for Breville, Kambrook and Philips parts

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This Blog entry has an update here.

Last month I wrote a blog entry informing our customers of delays that we were expecting to all Breville, Philips and Kambrook back orders. This delay is largely due to unexpected integration issues with the new distribution software for Australia and New Zealand.

Update #1

The good news is that we have an update which indicates our backorders will be processed soon!

The Australian distribution team is working through the back log of orders created during the software integration. They have focused on their domestic orders first and are at 250/1500.

They will plan to distribute New Zealand’s backorders early next week and will arrive in Auckland in the next fortnight.

The bad news is that we don’t know which orders will be distributed to us on this first shipment.

Again, I offer my apologies for the unexpected delay. When I have any further updates I will pass on the information to you. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.

Jared Tasker

Breville’s original message

This is the update that the Breville NZ call centre passed on from the Australian operations:

We are having very little joy at present. We have only shipped around 250 local orders (Australia) to date from a pool of 1500 and not touched any of yours yet (New Zealnd orders).

At this point we will have to stop the local orders to do yours which will happen in a day or 2. Your orders will take around 2 to 3 days to do from commencement to putting on a DHL vehicle so best I would expect delivery is the end of next week or early the week after.

We will continue to keep you updated as we hear more.

 

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Delays expected for Breville, Kambrook and Philips parts

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This Blog entry has an update here.

Initial delay

Last month Breville informed us that there would be delays on our spare parts order for Breville, Kambrook and Philips parts due to a software upgrade in Australia.

Breville expected this to to impact spare part deliveries in to New Zealand from approximately March 25 until April 13th.

Updated delay

Late last week Breville updated on progress of the software integration:

“Regrettably I must inform you that there are “significant teething issues” associated with the implementation of our Australian colleagues new computer system. So much so they have indicated that the resumption to any spare parts processing is unlikely until early May at the earliest.”

It is difficult for us to know whether the stock availability that we have quoted is accurate. Once the integration is complete Australia will likely fulfil their domestic orders first before sending out New Zealand orders. In a small number of case’s it is possible that your product may be put on back order.

Who is affected?

Orders

All customer orders for Breville, Kambrook, or Philips spare parts held in Australia (not held by Need A Part in Auckland) placed after March 20.

Enquiries

All Breville, Kambrook, or Philips Product enquiries after March 20.

Product notification delays

All Breville, Kambrook, or Philips products currently listed as out of stock.

What are we doing about it?

Unfortunately there is not much more that we can do except wait for more information and hope that the integration is complete by early May. Once we have an further updates we will pass on the information to you.

My sincerest apologies for the unexpected delay. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.

Jared Tasker

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Christmas Season 2014

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Happy Holidays,

Over the holiday season our operations will be slightly different.

Dispatch

We have recently migrated our stock to a third party warehouse, Contract Logistics. This means that orders will still be dispatched through the holiday period although dispatching will not take place on statutory holidays.

Orders will be dispatched on the following days:

  • Monday 22 December
  • Tuesday 23 December
  • Wednesday 24 December (Christmas Eve)
  • Monday 29 December
  • Tuesday 30 December
  • Wednesday 31 December (News Year)

Customer Support

Our customer care team is on holiday from Wednesday 24 December – Tuesday 6 January. That means that any web enquiries, special order and backlist items will be quoted in the new year when we return.

The toll free number (0508 633 327) and our email will be monitored for any urgent matters over this time.

 

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Moustache-o-Matic is back!

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Back in 2012 Jared and I decided to do Movember, despite possessing absolutely no moustache-growing abilities.

We were never going to get much support with our pitiful moustaches, so we decided to create the Moustache-o-Matic.

It’s a little web app that hooks into your webcam and uses facial recognition to stick a moustache on your face.

It was pretty popular last time around, and we’ve decided to re-launch it now that the technology works on mobile devices (sorry iOS users, only Chrome/Firefox for Android at this stage).

We invite you to get stuck in at mo.needapart.co.nz. If you can’t take a picture, you’ll at least want to browse the gallery.

Here are some of my favourites from last time…

Moustache on a cat

Moustache on a baby

Best use of props

Best costume

Most moustaches in one family

Most moustaches in one photo

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Need A Part is Auckland’s Top Online Shop!

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NZ Post have honoured needapart.co.nz with the Top Shop Online Retailer award in 2014

Andy and Jared from Need A Part accepting the Award from Jamie at NZ Post. Jared Tasker, Jamie McEwan, Andy Abel

We entered the Auckland region Top Shop awards and won our category: Online Retailer. It is an honour to hold this title. I feel like it recognises the hard work that Andy and I have put in to needapart.co.nz over the last 5 years.

Finalists

I have to say that we were in fine company. The other finalists in our category were:

thesleepstore.co.nz (runner up)

Sleepstore Screenshot

The sleep store sells a huge range of products for people with young children. Their website is built on top of the Jbiz platform and has quality photography on all of their products.

tradedepot.co.nz

TradeDepot Screenshot

Trade Depot is an online home improvement store and does a better job than the traditional home improvement giants with their online offering. Their website is built on top of Adobe Business Catalyst.

Winners

This is what Michele A’Court, the Awards MC, read out as we took the podium:

“The judges said this website really portrayed the branding and personality of Need A Part. It is fun and quirky and offers a wide range of appropriate products. It is easy to navigate and the checkout process is straightforward. Overall an enjoyable website experience”

This is great feedback! “It is easy to navigate and the checkout process is straightforward”. You cannot possibly know how many discussions and development hours have been spent trying to achieve a “straightforward” checkout process.

Andy and I have frequent discussions on how to improve our customer’s online experience. We have a rule: Get the customer from A to B as fast as possible. To help with this, we ask a bunch of questions:

  • Why has the user arrived to our site?
  • What do they want?
  • How can we best deliver that information?

We only collect contact information we require for the task, and we don’t add in extra steps trying to up sell customers.

Basically we think about the features we hate when buying online and don’t do those things.

It is worth noting that needapart.co.nz was the only mobile-friendly website in our category. With the rise in mobile and tablet devices it is now a given that a website needs to be mobile-friendly.

If a quarter of your customers coming in to your store were in wheelchairs you would accommodate them. Trying to use a website built for desktop computers on your mobile phone takes a lot patience and sometimes just doesn’t work. Just like a customer bound to a wheelchair may not enter your store if the aisles are too narrow and stock at unreachable heights; mobile users are likely to find someone else if your site is too difficult for them to use.

Who we sat with

The Need A Part team found itself sharing a table with New Zealand Post and its guests from Pumpkin Patch as well as Bloom cupcakes (another award finalist). We shared a wonderful dinner and had a fantastic time celebrating with the Pumpkin patch marketing team.

Jeff and Ann from Bloom Cupcakes

Jeff and Ann from Bloom Cupcakes

Bloom cupcakes were my favourite for the evening. Their enthusiasm when they reached the podium was infectious, not to mention this gold quote, “Winning this Top Shop Award is the icing on the cupcake” by Ann Margaret (Bloom Cupcakes owner). Not only did they take out the Meridian Energy food and beverage Award but they were named the runner up to the regional winners!

Thanks

The sponsors of the Online Retailer award category was New Zealand Post! This is fitting since New Zealand Post has released some of the API’s that have helped us build a “straightforward” checkout process.

I would like to thank New Zealand Post and Courier Post for all of the work they put into helping small businesses distribute their product and keep their customer informed along the way.

Top Shop online retailer Category winner

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Top Shop Awards Tonight!

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Need A Part is a Finalist in the Auckland region Online Retailer Category

I am so excited to be attending the Auckland / Northland region Top Shop Awards event tonight. This is one in a number of exciting things for Need A Part since our move to Auckland 4 months a go.

We are finalists in the online category which is sponsored by our friends at New Zealand Post. I feel like this represents NZ Post’s change to focus on the present and future of communications and delivery of parcels. We have definitely benefited from this by using some of their awesome software to provide a more satisfying customer experience on www.needapart.co.nz. Namely the tracking notifications API allows us to keep customers informed on the progress of their delivery.

Retail NZ has done an awesome job so far of this event and even got me to sign up to the Uber app by giving us $20 off our taxi fares to and from the awards dinner. Nice work Retail NZ.

I hope that we are named as the winners of our category this evening. I am also super stoked with placing as finalists this year. Andy and I have put in a lot of effort to Need A Part over the last 5 years. It is not easy trying to change industry perceptions, develop the systems (our whole site is coded from the ground up by Andy Abel), and grow a profitable business all at the same time. We have had a lot of support from our family, peers and other people in the industry.

It is an honour to be named as finalists and my fingers are crossed for this evening.

Need A Part sends stock all over the world from Auckland

Need A Part sends stock all over the world from Auckland

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Top Shop Finalist

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Need A Part is a Finalist in the Auckland region Online Retailer Category

 

Need A Part has been selected as one of the finalists in the online retailer category for the Auckland region. We are told there were nearly 200 entries in the Auckland region! So to say the least we are excited to rank as finalists.

Andy and I spend a large portion of our time improving our website so that customers come away with a good experience. Being named as a finalist in this category is an awesome recognition of the focus on design and user interface that we strive for.

Thanks Retail NZ and NZ Post (the sponsor of the online category). We look forward to the awards dinner in October!

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We feature in a New Zealand Post case study

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We have been privileged to work closely with NZ Post over the last couple of years to integrate a selection of their API’s into our website. These API’s not only make our jobs easier, but also give our customers a more enjoyable online experience.

You will note that a lot of our blog posts in past have been about NZ Post. That is because they truly have got alongside Need A Part and worked with us to deliver an awesome service to our customers.

Take a look at the case study that they recently produced.

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The Move

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A moving story:

A fortnight ago we moved our operations from Wellington to Auckland, taking up an opportunity offered by NZ Post to run Need A Part out of the Contract Logistics warehouse.

Andy wrapping up the pallets ready to go.

Andy wrapping up the pallets ready to go

5 Pallets in total waiting to be loaded up.

Ellise from contract logistics organised a NZ Post truck to pick up our stock

Andy stands with the NZ Post truck

NZ Post have been a big part of this move

Last pallet is up on the truck.

Loaded and ready to go. This is the last delivery that will go from Need A Part in Wellington

Showered and a fresh brew of coffee from Fidel's. Jared is ready to hit the road

Showered and a fresh brew of coffee from Fidel’s. I am ready to hit the road

 

With the last of my household stuff the Corolla is ridding pretty low.

With the last of my household stuff the Corolla is riding pretty low

 

It has long been in Need A Parts plan to relocate to Auckland to be closer to our suppliers, retailer head offices and increase the speed of parcel delivery. You may remember that in May some of the executives from NZ Post came and visited us in our humble Wellington offices. This visit has opened up a number of opportunities for us and our move to operate from Contract Logistics is just the first one.

 

5 pallets with a palletjack amongst the contract logistic racking

Our pallets arrived at Contract Logistics. Now to relocate the stock

Put it away

All of our stock has to be scanned in to new locations

Giant racking

This place is massive

Caryn came down to help us set up

Caryn came down to help us set up

Contract Logistics outwards goods

Contract Logistics outwards goods

Contract Logistics inwards goods

Contract Logistics inwards goods

Caryn and Jared working the a pile of new stock arrivals

Wife and Husband receiving team. (Caryn is going to hate this)

There are exciting times ahead people. Our parcels are going out faster, there is heaps of space for new product and we now able to start increasing our volumes. Thank you to New Zealand Post and the team of people that have helped us get here. This has been a milestone that we have worked hard to reach and you have made it so much simpler.

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Temporary Shutdown

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Need A Part is moving to Auckland!

Sadly, these sorts of things don’t happen overnight.

We’ll get pretty close, though. Our warehouse operations will pause on Thursday afternoon, and resume again on Monday.

Get your order in before 1pm on Thursday 26th June and it will be dispatched as normal.

Orders placed after 1pm on Thursday 26th June will be dispatched on Monday 30th June.

If you have any questions, please feel free to contact us!

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