COVID-19

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On Monday, in response to community transmission of COVID-19, our Prime Minister announced that New Zealand would increase the alert to level 3 then to level 4 after 48 hours.

Following the government’s announcement for all non-essential businesses to close, we have decided Need A Part will close all warehouse operations. This closure will come into effect on the afternoon of Wednesday, 25th March.

Order dispatching

All orders placed by noon, Wednesday 25th March, with stock available, will be dispatched promptly before close of business.

Backorders

At this stage, Need A Part’s warehouse operations will remain closed until the alert level is reduced to level 3, which is currently indicated for four weeks time. This will have an immediate effect on any backorders that we have not yet received.

If you have an order that is on backorder and wish to cancel, please reach out to our customer service team over email. We will investigate each case and work with you to find a solution. In cases where we can stop the arrival of stock from our supplier, we will be happy to refund you in full.

New Orders and Enquiries

Due to our inability to fulfill orders during alert level 4, we will suspend the ability for users to purchase products or lodge new spare part enquiries.

We will operate a small customer service team to support you with existing orders and enquiries whilst at alert level 4.

We thank you for your patience and understanding. These decisions have been seriously considered, and we believe that this is the right course of action. Our Prime Minister, Jacinda Ardern, said it best:

“It is not a decision that was taken lightly, but this is our best chance to slow the virus and to save lives. We are fighting an unprecedented global pandemic and it will take the collective effort of every single one of us doing the right thing to give us our best shot at curtailing community outbreak.”

Ka kite anō au i a koutou

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