UPDATE #5: Delays expected for Breville, Kambrook and Philips parts

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The latest shipment of Breville, Kambrook and Phillips parts arrived to our warehouse on Monday evening and were processed on Tuesday. Most customers should have received their spare parts from these shipments by now.

There are still a few kinks to work out at the root but Breville have provided us with amazing service through a difficult time. I expect that we will be able to return to our normal service standard shortly.

Thanks for your ongoing patience.

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UPDATE #4: DELAYS EXPECTED FOR BREVILLE, KAMBROOK AND PHILIPS PARTS

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In March Breville told us to expect a short delay on all spare part order for Breville, Kambrook and Philips products due to a software upgrade in Australia. The delay has gone on much longer than expected and impacts all NZ businesses that have a spares service. It think we can almost see the light at the end of the tunnel, but I have been wrong about that in the past.

Shipment number two

Breville Australia have confirmed they are working on 8 of our purchase orders. These orders are being picked and prepared for dispatch in Sydney. Once these batch orders are delivered to our Auckland warehouse facility they will be broken into the smaller customer-sized orders and be shipped out to you.

Small spanner in the works

Nothing is straight forward at the moment. The Breville dispatch team is currently battling with an error that is barring them from dispatching our latest shipment. They are working to fix this ASAP and it seems that we have the highest priority.

I expect the below orders to be fulfilled on the next shipment from Breville Australia. It is possible that some of these item will not be supplied on the shipment. I am yet to get information on which products have actually been picked.

I will post another update once I have had confirmation of their dispatch from Breville.

Order

Product #

qty

20594

10130362

1

20628

10130280

1

20642

10080448

1

20654

10130254

1

20658

10070065

1

20659

10130242

1

20662

10130342

1

20675

10130019

1

20682

10130099

1

20718

10130120

2

20819

10080833

1

20825

10130397

1

20851

10130419

1

20865

10130402

1

20874

10130093

1

20875

10130176

1

20876

10080073

2

20878

10130328

1

20888

10080072

1

20896

10130039

1

20953

10130187

1

20959

10130838

4

20973

10130187

1

21010

10130402

1

21011

10130148

1

21018

10134097

1

21023

10070116

1

21029

10133993

1

21082

10131696

1

21084

10133272

1

21106

10130187

2

21114

10130203

1

21117

10081273

1

21238

10130207

1

21356

10135143

2

21360

10130356

1

21360

10130362

1

21435

10133436

1

21436

10130421

1

21450

10130148

1

21459

10130119

2

21483

10130839

1

21488

10133640

1

21501

10130148

1

21571

10130402

1

21617

10130040

1

21638

10130407

1

21645

10130062

1

21650

10134148

1

21653

10130902

1

21656

10130352

1

21730

10131591

1

21736

10080585

1

21740

10130177

1

21741

10133677

1

21753

10130368

1

21794

10130148

1

21798

10131255

1

21804

10132759

1

21810

10133583

1

21823

10130280

1

21825

10130416

1

21857

10133992

1

21881

10131257

1

21896

10080754

1

21971

10130128

1

21975

10133216

1

22000

10130132

1

22067

10130880

1

22080

10130108

1

22093

10130348

1

22094

10132126

1

22104

10080584

1

22106

10130366

1

22117

10130355

1

22213

10130402

1

22252

10081273

1

22413

10130105

1

22422

10130115

1

22428

10130005

1

22567

10130411

1

22568

10130148

1

22590

10130222

1

Wait my order is not listed??

Sorry about that. If your order does not appear on this list your items will be assigned to the next shipment. Please do contact me if you would like further assistance.

Thanks for you patience

Both myself and the team at Breville appreciate how patient you have been. The Breville software update has caused a bigger problem than they could have anticipated. Thank you so much for your patience to date.

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UPDATE #3: Delays expected for Breville, Kambrook and Philips parts

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Last week we received our most historic orders from Breville. Those orders were processed promptly and all of those parts should now be in our customers hands.

If you have not received your order yet, we have not forgotten you. The Australian warehouse is still catching up with the historic orders. I have been told by the team at Breville NZ that our next lot of orders will be dispatched later this week.

I wish I could be more specific about which orders will be arriving and when but unfortunately that information is not available. I will provide another update when I get confirmation that these parts are dispatched from Australia.

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