Hooray, our orders are coming
I have been in touch with Breville twice this week about the delays. Last night they solved the NZ spares problem and our orders should be arriving to Auckland in the next fortnight.
On Monday I asked Breville for an update. It turns out the NZ managing director had been in contact with Australia and had this information.
“There is a section in the Warehouse that has NZ spares that have been boxed up, labelled and are ready to go. The hold up has been with generating invoicing…
…I’m hoping that we can get these dispatched to you today.”
The problem is that their Warehouse manager went home sick that afternoon and was not able to resolve the issue before they left.
This morning I received the update that the Breville managing director was given last night.
“Looks like we are good to go on sending the spares to you…
I expect DHL will pick the spares up tomorrow”
So we are now under way! Our orders should arrive into our Auckland warehouse in the next fortnight. We will email you as soon as your order is dispatched from our warehouse.
Last month I wrote a blog entry informing our customers of delays that we were expecting to all Breville, Philips and Kambrook back orders. This delay is largely due to unexpected integration issues with the new distribution software for Australia and New Zealand.
The good news is that we have an update which indicates our backorders will be processed soon!
The Australian distribution team is working through the back log of orders created during the software integration. They have focused on their domestic orders first and are at 250/1500.
They will plan to distribute New Zealand’s backorders early next week and will arrive in Auckland in the next fortnight.
The bad news is that we don’t know which orders will be distributed to us on this first shipment.
Again, I offer my apologies for the unexpected delay. When I have any further updates I will pass on the information to you. It is frustrating for all parties involved. Please be patient and don’t hesitant to contact us if you need our help.
Breville’s original message
This is the update that the Breville NZ call centre passed on from the Australian operations:
We are having very little joy at present. We have only shipped around 250 local orders (Australia) to date from a pool of 1500 and not touched any of yours yet (New Zealnd orders).
At this point we will have to stop the local orders to do yours which will happen in a day or 2. Your orders will take around 2 to 3 days to do from commencement to putting on a DHL vehicle so best I would expect delivery is the end of next week or early the week after.
We will continue to keep you updated as we hear more.