Jared & Andy (front) with the delegation from NZ Post
Last Tuesday a delegation of NZ Post executives visited our Need A Part offices in Wellington to see our implementation of some of the NZ Post APIs and get a feel for the needs of a growing distribution business.
Andy and I are often saying that we are more a tech company than we are just another e-commerce retailer. Flexible software is at the core of Need A Part’s business model. We spend a large amount of our time working on our existing software or creating new software in order to make spare parts and consumables easy for our customers, suppliers and NZ retailers.
NZ Post has a dedication to systems and software that support their customers, so it has been a natural choice to use NZ Post as our parcel carrier.
“Need A Part is privileged to work closely with NZ Post as our business grows and requirements change.”
To be honest we were only expecting a couple of people so when there were 9 of us crammed in to our small office it was fairly exciting. We spent 10 minutes talking about our custom software and how we operate, and another 30 minutes answering questions. All of the questions that they asked us really focused on what can they do better to improve their service for Need A Part and similar small operators.
Our suggestions included making more data available in their APIs, expanding delivery options, third party logistics designed for small consignments and improving the systems that their customer service staff have access to.
Need A Part is privileged to work closely with NZ Post as our business grows and requirements change. Thanks to the team that visited. You are always welcome to call on us.
Pictured left to right:
- Ashley Smout, Chief Operating Officer, Mail and Communications, NZ Post
- Paul Trotman, Chief Operating Officer, ECL
- Mike Stewart, GM Business Performance and Optimisation, ECL Corporate Support
- Jo Avenell, Group General Manager People & Capability
- Matt Reddish, Solution Integration Specialist, Customer Solutions Marketing and Strategy
- Janet Selwood, Group Executive Manager, CEO’s Office
Not Pictured (Photographer):
- Rob Holmes, Head of Online, NZ Post
